The General Data Protection Regulations are a set of laws implemented by the European Commission from May 25, 2018 for all companies that have activity in Europe. At Kitesurfix, we take care of it!
To protect Internet users from data leaks or the misuse of personal data, it is now mandatory for companies to keep visitors informed of all computer processing that is carried out from the data collected.
Like all e-merchants, we collect data about our Internet users and we work with several third-party providers, who therefore have access to part of our data.
These data are essential to offer you the best possible experience on our site and guarantee the smooth running of your order.
We have nothing to hide, we want to be as transparent as possible, so let’s tell you everything!
The servers of the Kitesurfix website are exclusively at Siteground, in Europe.
In these servers, are our database necessary for the operation of the site. Information about customer accounts is stored there.
In order to allow you to find your order history, this data is only deleted if you request it at firstname.lastname@example.org
No ! And we will never do it!
Some companies exchange client files for commercial prospecting, this is not the case at Kitesurfix.
All the data that we collect is with us and will never be given, rented or sold to a third company.
Passwords are stored “encrypted” and cannot be decrypted. Your passwords are therefore secure.
For credit card payments, we work with one of the largest providers, Stripe, which guarantees the security of your data.
At no time do we have access to your bank card number.
Our service provider has numerous approvals justifying the security of their IT system
When you create a customer account on our site, we record in our systems all the information necessary to place an order: your email, your first and last name, your postal address and your telephone number in order to be able to prepare and deliver your package.
This order data is transmitted to the various service providers who work to ensure that your package reaches your home: our logistician who prepares the package and the carrier who brings it to your home.
They have absolutely no right to use your data for anything other than to process your order and must delete this data from their computer system after processing. These providers store data in data centers in Europe.
However, if you choose to have it delivered outside of Europe, your data such as your postal address is necessarily transmitted to the logistics services of the transporter who will deliver you to this country.
If you have given us your consent, we also use your email address to send you our weekly newsletter. Note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the “unsubscribe” link located at the bottom of the newsletter or directly on the site in your space my account / personal data. It takes effect immediately.
The service provider we use for our newsletters is French, and ISO-27001 certified. As such, it guarantees us maximum security on data storage.
In order to send you newsletters that may be of interest to you, we also communicate to this service provider the list of products you have ordered.
In order to constantly improve, we use software and services operated by third-party providers allowing us to better understand our business. As such, we provide these tools with data on our customer base, your browsing history on our site and information on the products ordered.
Most of our tools are hosted in France or in Europe, but some are active in the United States.
As a result, all of these data manipulated for statistical purposes outside of Europe are completely anonymized.
Like most online marketers, we record visits and then display targeted advertising when you browse other websites. This process does not handle any personal data and neither the advertising management nor the third party sites displaying our advertisements have access to your personal details.
However, if you no longer wish to see our advertisements, you can delete cookies from your web browser.
How to delete cookies?
Your email address, your last name, first name and your order reference are sent to our partner Avis-Verified.com which will send you a satisfaction survey. This data is not transmitted to any other company and this data is only used for the purpose of evaluating your Kitesurfix shopping experience
Most of the data can be modified directly by yourself from your customer area on our website.
If you never find what you want, we invite you to write an email to email@example.com specifying your request.